Shipping policy

We have warehouses in both US and UK and ship out orders from those warehouses (US and Canadian orders will be posted from the US while all other orders will be posted from the UK). 

We post Monday to Friday and we aim to send out any orders made before 1pm on the same day. Any orders placed over the weekend will be dispatched on the following Monday (unless it is a public holiday, therefore it will be sent the next working day). 

A summary of all of our shipping options can be found below:

USA POSTAGE -

Orders under $100 -

We post US orders direct from our US warehouse and use Live Shipping Rates - so you get the best rates available! The shipping prices will vary depending on which state we are posting to. We offer a range of postage options including USPS priority. 

Orders over $100 - FREE

 

UK POSTAGE

Orders under £50 - Royal Mail 48 hour (Approx. 2-3 days) - £3.99

Orders over £50 - Royal Mail 48 hour (Approx. 2-3 days) - FREE

If you would like UK Next Day Delivery please email us on info@themilkyteecompany.com and we can give you a quote.

Please note that delivery times are approximate and we cannot guarantee that your order will arrive within those timeframes as we do not have any control over the postal service and there may be delays due to strikes, adverse weather, busy times of the year etc.

EU POSTAGE

Orders under €100 -

European Standard (Approx. 7-10 days) - £8.99

Orders over €100 -FREE Using Royal Mail European Standard (Approx. 5-7 days) 

European International Tracked - £15.99

INTERNATIONAL POSTAGE (EXC. USA)

Orders under £100 -

International Standard non-tracked (Approx. 7-14 days) - £14.50

International Tracked (Approx. 5-10 days) - £19.50 (AUS $21.50)

*PLEASE NOTE THAT INTERNATIONAL DELIVERIES SHOULD BE DELIVERED WITHIN 5-10 DAYS BUT DELAYS AT DESTINATION COUNTRIES MAY LEAD TO IT TAKING LONGER. EU DELIVERY IS SENT VIA STANDARD DELIVERY WHICH IS NOT TRACKED.

**OVERSEAS CUSTOMERS MAY BE SUBJECT TO LOCAL CUSTOM CHARGES

**IF YOU HAVE NOT SELECTED THE TRACKED OPTION AT THE CHECKOUT THEN WE ARE UNABLE TO TRACK YOUR PARCEL

Lost/missing parcels:

Any UK parcels which have not arrived within 21 working days, and which our tracking shows have not been delivered, can be resent at our cost or will be eligible for a full refund.

Any European/International which have not arrived within 28 working days, and which our tracking shows have not been delivered, can be resent at our cost or will be eligible for a full refund.

Unfortunately we cannot send a full refund until after those dates as the items may still arrive.

All delivery times are approximate and are not guaranteed. Delays due to holidays, Christmas or unforeseen circumstances may occur, although we will always try our best to ensure your items are packaged, posted and delivered within the stated time. As we work with third party delivery services, such as Royal Mail, unfortunately some delays are out of our hands.